• Tel: 604.736.8867
  •  Toll-Free: 1.888.619.6198 
  •  orders@allecon.ca

Welcome to Allecon.ca

Terms and Conditions Image

Terms & Conditions

General Conditions of Sales

Opening an Account

  • A new account can be opened by contacting your Account Manager or by contacting our office.
  • All applications are subject to a credit check. An account will be opened with an initial credit limit. This limit will be monitored according to purchase history and payment promptness.
  • Purchases  can be made upon log in, without opening an account using a credit card.

Acceptance

  • All orders received are subject to confirmation and acceptance by Allecon.  Terms and conditions of orders are not binding until an order is confirmed.

Payment Terms and Methods

  • When an account application is approved, payment terms are 30 days following the date of the invoice. A statement of account is sent at the beginning of each month.
  • Cheques, Visa, MasterCard, American Express and Discover credit cards and Interac are accepted.
  • A request for monthly preauthorized payment by credit card can be attained from your Account Manager or by calling our office. This Preauthorize Payment Form  is also available on  our website under “Terms and Conditions”.
  • Finance charges of 2% per month (24% per year) will accrue on the balance exceeding 45 days from the date of invoice.
  • N.S.F cheque fees are $50.00 

Shipping & Handling

  • Shipping charges are waived for orders over $100.00. This amount is subject to change without notice. Nomimal shipping charges will apply to orders below $100.00 depending on the weight , shipping dimensions and destination.
  • Shipping is serviced by Purolator and ICS. The courier used is determined by destination and cost. Additional costs resulting from a customer’s request  to use a specific courier will be the responsibility of the customer. 
  • Orders received before 3:00 PM (Eastern Time) will be delivered the next business day in Western Canada . Other areas can expect delivery between 3 – 5 business days.
  • Teeth orders  will be shipped overnight express throughout Canada by air where and when possible.
  • Allecon strives to provide the fastest service possible but we cannot be held responsible for delays in delivery due to reasons beyond our control.
  • Shipping surcharges may apply for the following:
    • Dimensional weight (oversized boxes)
    • Shipments exceeding 20lbs / 9.09kg (eg. plaster, dental stone, plasters etc.)
    • Hazardous goods
    • Fuel surcharge
    • Remote or residential area surcharge
  • Hazardous Goods may be subjected to a shipping surcharge. Goods or similar goods that considered to be hazardous are:
    • Chemiclave Solutions
    • Methyl Methacrylate
    • Evacuation Cleaners
    • Isopropyl Alcohol
    • Alcohol Base Disinfectants
    • Aerosols

Damaged goods & shipping error

  • Goods damaged  upon arrival and short shipments must be made within 2 business days.
  • To make a claim, simply contact Allecon and a Return of Merchandise Authorization (RMA)code  will be issued along with a shipping waybill to used to return the goods to Allecon.

Defective items

  • Please contact Allecon to request an RMA code before returning any goods. RMA codes will be issued if requests are justified.   
  • Allecon will honour manufacturer warranties. Allecon will incur shipping costs  to return an item under warranty if the defect occurs no later than 30 days from the date of invoice. If the defect occurs after 30 days, the manufacturer warranty still applies. The item could be repaired or replaced pending direction from the manufacturer.  The delivery charges for the return will the responsibility of the customer.
  • A copy of the original invoice must be included with all return. Returned goods must be packed securely to avoid damage.

General return policy

  • Goods returned without any defect is subject to restocking fees. These fees vary with respect to the date of the request compared to the date of invoicing.
    • Between 0 and 60 days after the invoice : fees of 30%
    • Between 61 and 120 days after the date of invoice: fees of 40%
    • Between 121 and 180 days after the date of invoice: fees of 50%
    • No returns  exceeding 180days will be accepted
  • In all cases, the return charges are the responsibility of the customer.

Prices & Sales Tax

  • Prices are published in Canadian dollars and are subject to change without notice.  Price increases may be passed on in the event of adverse currency exchange fluctuations, manufacturer price increases or extraordinary circumstances.
  • Note that Allecon is not responsible for typographical errors.
  • The Goods and Services Tax (GST), Provincial Sales Tax (PST) and Harmonized Sale Tax (HST) are charged where and when applicable. 

Returns & Warranty

Artificial Teeth:

  • Return of full sets of teeth is accepted for all teeth distributed by Allecon.
  • Restocking fees apply.
  • Returned sets must have been purchased not later than one (1) year before the date of the return.
  • Only teeth that have been paid for can be returned.
  • Freight charges will be applied to the credit.
  • Only accounts  in good standing that do not exceed 30 days including finance charges are eligible for credit.
  • Credits will not be granted for:
    • Teeth with dust and residue – must be returned in resalable condition as they were shipped
    • Teeth that are ground, broken or damaged
    • Teeth returned not in the proper card position
    • Teeth with wax or permanent marks
    • Loose tooth that have fallen of the card due to improper packaging

Other Goods:

A request for return of goods can be initiated by calling customer service. We will send you an authorization number with a waybill of a courier.

All products must be returned in their original container or package, in a clean and salable condition.  A copy of the original invoice must accompany the product to be returned.  Goods must be packed  in order to avoid damage during shipping.

After the receipt and inspection of goods, a credit will be issued. The balance of your account must be lower than 30 days, including finance charges to be illegible for credit.

Failure to comply with one or all of these return policies may result in credit being denied

Legal Terms & Conditions

Use of website

Accessing and browsing of this site means that you fully accept the Legal Terms  and Conditions of this website. The Legal Terms and Conditions can be updated at any time without notice. Please check the Legal Terms and Conditions periodically for changes. Continued use of this website means total acceptance of any changes made.

Unlawful or prohibited use

You will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.

Security

For optimal security, we recommend that you:

  • Keep your  username and password confidential. Should your information be compromised, inform Allecon immediately.  Allecon is not responsible for any misuse  or unauthorized use.
  • Use the latest version of a browser that complies with security requirements (SSL protocol with 128-bit encryption)
  • Always clear your cache memory after sending data

Links to other websites

 Links to other websites are provided for your reference and convenience.  These links are not maintained by Allecon.  We are not responsible for the accuracy, compliance or any other aspect of the contents of these sites.  You are advised to read the terms of use on any linked websites.

Typographical or other errors

Allecon will provide accurate and up to date information on the website. However, typographical and other errors may occur.  Allecon reserves the right to change, delete or rearrange any of the contents without notice. Allecon cannot guarantee that information will be error-free and disclaim any liability for errors.

Choice of Law and Forum

These Legal Terms and Conditions shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts of laws.  Visiting  this website states that  you agree that courts located in the Province of British Columbia shall have exclusive jurisdiction over all claims and actions relating to your use of this site.

Termination of Use

Allecon reserves the right to terminate this agreement with you and your use of the website if  by our  sole discretion that you have breached any of these Legal Terms and Conditions or used this website for purposes that are unacceptable to Allecon.